Payment and refund policy

This policy covers payments made to Kestrel Ridge Builders, LLC, 3208 Sawmill Ridge Road, Little Rock, AR 72223. Where it differs from a signed construction contract, the contract governs.

Nothing is payable to make an enquiry

Submitting the form, telephoning, meeting us, and the first conversation about your parcel cost nothing and place you under no obligation. We do not take a fee to quote and we do not hold a place in a schedule against a payment.

The lot evaluation fee

The first paid item is the site visit and the written evaluation that follows it. It is a flat fee, stated in writing before you agree to it, and it buys a document you keep whatever you decide afterwards.

It is credited in full against the construction contract if you build with us. If you do not, the fee is not refundable, because the work it pays for — the visit, the research and the written findings — has already been performed and delivered to you. You may cancel it for a full refund at any time before the visit takes place.

Design and construction documents

Design work is invoiced in stages against drawing milestones agreed at the start. Each stage is payable when that stage is delivered to you.

You may stop the design process at the end of any stage. When you do, you pay for the stages delivered and nothing further, and no cancellation charge applies. Work already performed within an unfinished stage is invoiced on the proportion completed, evidenced by what has been issued to you. Amounts paid for delivered design work are not refundable, for the same reason the evaluation fee is not: the deliverable exists and is yours.

Construction payments

Once a construction contract is signed, money moves against completed and inspected stages of work rather than against dates. Each release names the condition that triggers it, and the full sequence is set out on the draw schedule page.

• No payment is due before its stage is complete. If a stage is not finished, the release attached to it is not requested.
• Invoices are payable within the period stated in your contract. Late payment may pause work, and where it does we tell you in writing before anything stops.
• A retention is held until closeout. The amount is stated in your contract and is released once the final inspections have passed and the punch list has been walked and signed.
• Overpaid allowances come back to you. Where your actual selections cost less than the allowance carried in the contract, the difference is credited on the next invoice or refunded at closeout, whichever comes first.

If the project stops after construction has started

Either of us may find ourselves in this position, and the arithmetic does not depend on whose decision it was.

You pay for work performed, for materials already delivered to the site or fabricated to your specification, and for orders that cannot be cancelled without a charge from the supplier. Anything you have paid that exceeds that total is refunded to you. Anything the total exceeds what you have paid is invoiced. We provide an itemised account so you can see how the figure was reached, together with the supplier documentation behind any non-cancellable order.

Deposits placed with suppliers for long-lead items — cabinetry, windows, specialist equipment — follow that supplier's own terms, which we will show you at the point the order is placed rather than at the point it is cancelled.

Work that is not right

If something we built is defective, the remedy is that we correct it. That is a repair obligation rather than a refund, and it is what the workmanship warranty in your contract describes. Withholding an amount reasonably related to a genuine defect while it is being resolved is legitimate; the contract sets out how that is handled so neither party has to improvise.

Disputed invoices

Tell us in writing which line you dispute and why, within the period your contract states. Pay the undisputed remainder so the project keeps moving. We will respond in writing with the backup for that line — timesheets, supplier invoices, inspection records — and we will meet on site to look at the work if that is what settles it. Where we are wrong, we correct the invoice. Escalation routes are in the contract.

How payments are made

By bank transfer or cheque to the account named on the invoice. We do not take payment in cryptocurrency, we do not accept payment through a third-party messaging application, and we will never send you replacement bank details by email. If you receive a message appearing to come from us that changes our account details, telephone the number on this site before acting on it. Payment redirection fraud aimed at construction clients is common and this is how it works.

We are not a lender and we do not arrange, broker or offer finance of any kind. Where a construction loan funds the build, that relationship is between you and your lender.

Contact

Kestrel Ridge Builders, LLC
3208 Sawmill Ridge Road
Little Rock, AR 72223
(501) 555-0147 · info@sjoop.com